Refund policy

Returns:
Our policy lasts 15 days.  If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items that are NOT able to be returned are:

Engine (either drop in crate or stock engine)

All High-Performance Parts (Big bore kits, Cams, Carbs or Clutches)Any electrical Items

Battery Chargers

Controllers

CDIs

Regulators

Stators

Oils/Chemicals (consumables)

Any used part or installed part(s) 

Do not send your item back to us without receiving an RMA #. Any items shipped to us without and RMA # will be returned to you.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Refunds
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There is a 20% restocking fee applied to all returned items. 


Cancellation of your order
For all cancelled orders, there is a 10% cancellation fee. This is applied regardless of your reasoning and will not be returned.


Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at rollingwrenchparts@gmail.com.